Apple Card prospects are having hassle buying their new telephone


iPhone 13 Pro

Source: Apple Inc.

Apple’s new iPhone 13 family was pre-ordered on Friday morning at 8 a.m. ET. For hours, shoppers reported problems trying to buy the new phones with the Apple Card. Enough customers struggled that it quickly became one of the top trending topics on Twitter.

Around noon, Apple’s system status page confirmed problems with the Apple Card. “Some Apple Card customers cannot make purchases in the iPhone upgrade program,” the website said. By noon the problem seemed to be resolved.

Apple did not respond to a request for comment.

The Apple Card was introduced in 2019 and enables the purchase of Apple products with up to 3% cashback. That means it is used by the biggest Apple fans and many of them are trying to order the new iPhone so that it arrives by the launch day next week.

Delivery estimates for Apple’s more expensive iPhone 13 Pro models began to slide into October, a week or more after the September 24 launch date.

Buyers can still buy the new iPhones using a different credit card. But it’s strange that Apple’s own payment option doesn’t work on its biggest launch day of the year.

Sometimes systems get overloaded and are quickly fixed, but the problem seems to still persist an hour and a half after the new iPhones went on sale.